Shipping policy

Shipping is free on most orders. Orders take 3 to 5 business days to process, then 7 to 14 business days to ship. Plan on 10 to 19 business days total from order to delivery.

Where your order comes from

Our products ship from overseas suppliers, and our fulfillment partner ships them. Once your order ships, delivery takes 7-14 business days, plus the 3-5 business days we need to process it first. Most orders arrive as one parcel.

Tracking

When tracking details are available for your order, we pass them on to you. Tracking from overseas can take a few days to start updating, so a quiet first few days is normal.

Customs and duties

International orders may be subject to customs fees. If a carrier or customs office bills you at delivery, email customercare@heartsprig.com with a photo of the notice, and we will make it right.

Delays

Parcels sometimes run late because of customs checks, carrier backlogs, holidays, or weather. If your order will miss the 19-business-day window, we'll email you, and you can choose to keep waiting or cancel for a full refund.

Wrong address

Check your address at checkout. If you spot a mistake, email us within 12 hours of ordering and, if your order hasn't gone to our fulfillment partner yet, we'll update the address. Once it ships, we can't change it. If a parcel is delivered to the address you entered and that address was wrong, we can't send a free replacement.

Lost packages

If your order hasn't arrived 45 days after it ships, or your tracking has shown no movement in that time, email customercare@heartsprig.com and we'll send a replacement or refund you in full, your choice. Before then, we may ask you to wait while the carrier finishes looking. If tracking says delivered, please check with neighbors and your local post office first. We'll help from there.