Refund policy

You have 60 days from the day your order is delivered. If something isn't right, email us at customercare@heartsprig.com, and we'll fix it.

If it arrives defective, damaged, or wrong

Email us within 60 days of delivery with your order number and a clear photo or a short video that shows the problem. If the photo or video shows the item is defective, damaged, or not what you ordered, we will refund the full item price. Depending on the item, we may ask you to send it back, and we'll tell you right away. For low-cost items like our necklaces, you usually keep it.

If you change your mind

Email us within 60 days of delivery and pick one of two options.

Send it back for a full refund. Mail the item to 8530 NW 70th Street, TL-1419, Miami, FL 33166. You pay the return shipping, and we don't refund that cost. Use a trackable service because we can't refund a return that never reaches us. Once it arrives, we refund the full item price.

Or keep it and get 50% back. Tell us you'd rather keep it. We refund half the item price, and you don't send anything back.

Bundles (applies when we sell bundles)

To get a refund on a bundle, send the whole bundle back to 8530 NW 70th Street, TL-1419, Miami, FL 33166. You pay the return shipping. We refund what you paid for the bundle once it arrives. Bundles don't have the keep-it option.

If your order never arrives

If your order hasn't arrived 45 days after it ships, or your tracking has shown no movement in that time, email customercare@heartsprig.com and we'll send a replacement or refund you in full, your choice. Before then, we may ask you to wait while the carrier finishes looking. If tracking says delivered, please check with neighbors and your local post office first. We'll help from there.

How refunds work

Refunds go back to the PayPal account or card you paid with. We issue your refund within 5 business days of approving it. Your bank or card company may take a few more days to show it.

Shipping was free, so we don't deduct anything from your refund. There are no restocking fees.

If the item was a gift, the refund goes to the person who paid.